Because access to the Designed to be Made™ Procreate Scale Calculator is provided digitally following purchase, Ethereal House of Jewellery Design does not generally provide refunds for change of mind, including where a customer decides they no longer require or wish to use the Calculator.
This does not affect rights under Australian Consumer Law.
If the Calculator has a problem, does not operate substantially as described, or a customer is unable to access a purchase they have paid for, they should contact Ethereal House of Jewellery Design so the issue can be investigated and an appropriate remedy provided.
Depending on the circumstances and the customer’s rights under Australian Consumer Law, this may include restoring access, correcting a problem or providing another remedy, including a refund where required by law.
Customers requesting assistance should provide the email address associated with their Calculator account and sufficient information for us to locate the purchase. You can do this via the Support page.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.